Service Manager Jobs in Lucknow At Grplindia

18 Apr Service Manager Jobs in Lucknow At Grplindia

Job Summary: The Service Manager is responsible for overseeing all aspects of service operations related to medical equipment within the designated region. This includes managing a team of service technicians, coordinating service schedules, ensuring timely repairs and maintenance, and maintaining high levels of customer satisfaction. The Service Manager Jobs works closely with internal teams, customers, and external vendors to ensure the efficient functioning of medical equipment and compliance with regulatory standards.

key Responsibilities :

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1. Team Management:
   • Supervise, mentor, and train a team of service technicians.
   • Provide guidance and support to technicians in diagnosing and repairing medical equipment.
   • Conduct performance evaluations and implement corrective actions as needed.
2. Service Operations:
   • Develop and implement service schedules to ensure timely maintenance, calibration, and repair of medical equipment.
   • Coordinate with customers to schedule service visits and minimize equipment downtime.
   • Oversee inventory management of spare parts and service supplies.
3. Technical Support:
   • Serve as a technical resource for complex equipment issues and troubleshooting.
   • Collaborate with manufacturers and engineering teams to resolve technical challenges and implement solutions.
4. Quality Assurance and Compliance:
   • Ensure adherence to regulatory standards, including FDA regulations, ISO certifications, and other applicable guidelines.
   • Implement and maintain quality assurance processes to uphold service standards and meet customer expectations.
5. Customer Relationship Management:
   • Build and maintain strong relationships with customers, including hospitals, clinics, and healthcare facilities.
   • Address customer inquiries, concerns, and feedback in a timely and professional manner.
   • Identify opportunities for service improvements and implement initiatives to enhance customer satisfaction.
6. Reporting and Analytics:
   • Generate regular reports on service activities, including service calls, repairs, and maintenance tasks.
   • Analyze service data to identify trends, performance metrics, and areas for improvement.

Qualifications and Skills:

• Bachelor’s degree in biomedical engineering, electrical engineering, or related field (preferred).
• Proven experience in a similar role within the medical equipment industry.
• Strong technical knowledge of medical equipment, including troubleshooting and repair techniques.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a focus on quality and customer satisfaction.
• Familiarity with regulatory requirements and quality standards.
• Proficiency in Microsoft Office and service management software.

Working Conditions:

• This position typically involves regular office hours, with occasional travel to customer sites for field service visits.
• May require flexibility to respond to urgent service requests outside of normal business hours.
• Call & WhatsApp to Top Recruitment Consultancy in Lucknow 8188998899, 8188998866
• Email At Jobs Consultancy in Lucknow career@grplindia.com